Transparency and Consumer Rights: Compliance with Korean E-Commerce Laws
Shop Name: Likey Global
Seller: Seoul Japan Commerce Co., Ltd.
Business Registration Number: 445-86-00852
Operational Managers: Tanaka Masamichi, Akiyama Norio, Ito Yumie
Location: 1F, 206-11 Donggyo-dong, Mapo-gu, Seoul
Phone Numbers (Japanese and Korean support):
- From Japan: 050-5875-9542
- From Korea: 070-7673-9666
- Business Hours: Weekdays 9:00 - 18:00 (excluding 12:00 - 13:00)
Email Address: contact@seoulmobilehub.com
Website URL: www.seoulmobilehub.com
Product Prices: Displayed per product
Payment Methods: Credit card payments and bank transfers via Eximbay (global payment)
Payment Timing and Deadlines:
- Credit Card Payments: At the time of payment (varies by credit card company)
- Bank Transfer: Within 3 days after order
Additional Fees: Consumption tax
Delivery Timing (from order to shipment): After confirming payment, products are shipped within 2 business days. For products with specified delivery dates, shipping aligns with the desired date. Note that shipping may take longer due to product shortages.
Order Cancellation Before Shipping:
- For credit card payments, cancellations are generally not accepted even before shipping due to immediate preparation.
- For bank transfers, cancellations are possible before payment. Contact the support center for cancellation requests.
Note: Even for bank transfers, cancellations are not possible after payment due to immediate preparation. Please ensure to order and pay accordingly.
Delivery Details:
- Delivery Method: Hanjin Express
- Delivery Area: Within South Korea
- Delivery Period: Products are shipped within 2 business days after confirming payment.
Refunds and Exchanges:
Customer-Initiated:
- Refunds and exchanges are not accepted unless there is a defect in the product. Due to the nature of viewing on computers or mobile devices, product images may slightly differ in color from the actual product; this is not considered a defect.
Store-Initiated:
- If there is damage, discrepancy, or other issues due to our error, please contact us within 7 days without opening the product. We will promptly arrange a refund or exchange.
Note: We may not be able to assist in the following cases:
- The wrong product was ordered but has been opened
- The wrong product was ordered but has been used
- More than 8 days have passed since product arrival
Refund and Exchange Procedures:
- If there is an issue due to our error, please contact the support center.
- After confirming the issue, we will process refunds or reship exchanges within 7 business days. Refund methods vary by payment method; we will inform you promptly upon contact.
Return Shipping Fees:
- For initial defects or our errors, we bear the return shipping cost. Please send the return product to the designated address via cash on delivery.
- For customer-initiated returns, the return shipping cost is borne by the customer.
This information ensures transparency and demonstrates compliance with Korean e-commerce regulations, providing global customers with essential details to make informed and confident purchases.